Shipping and returns
Shipping Method
Orders of products already available will be shipped within 1-2 working days following the one in which the order was made, except for unavailability of the goods or events of force majeure.
The Products purchased on the Website will be delivered to the address indicated by the Customer during the purchase procedure in the appropriate “Shipping Data” field and will be accompanied by the relevant transport documents.
Giusto Manetti Battiloro SpA ships to all countries made available through the Website.
The estimated times for the delivery of the products are to be understood after the 1-2 working days mentioned above needed to prepare the order. After these days, the following shipping estimates are to be considered:
Italy: 1-2 working days
Europe: 2-5 working days
Other areas: 3 – 5 working days not guaranteed
Delivery times must be considered purely indicative, in any case, Giusto Manetti Battiloro SpA reserves the right to postpone the shipment if events of force majeure occur.
Giusto Manetti Battiloro SpA is not responsible for any delays due to customs operations and controls, or to causes of force majeure beyond the latter’s control.
During the preparation phase, an e-mail will be sent to the customer containing the order summary and related documents. At the end of the preparation phase, the order is taken over by the courier for the shipping phase. Therefore, the customer will receive an e-mail from the latter with the tracking number and a link to monitor the progress of the shipment.
In the event of repeated impossibility to proceed with delivery due to the absence of the Customer and/or incorrect address, the product will remain in stock with the Courier for the duration of five days from the last delivery attempt. The Customer will be informed of the above and, if he or she does not proceed with the collection, according to the instructions given by the courier, the order will be deemed cancelled. In this case, the shipping costs (including the return of the goods) and any customs duties will be charged to the customer and will be deducted from the refund.
RETURN POLICY
Pursuant to Art. 52 and following of the Consumer Code, the “Consumer” Customer has a period of fourteen days from the delivery of the products to withdraw from the Contract, without having to provide any reason.
The Customer who intends to make use of the right of withdrawal – within fourteen days of receiving the goods – must give written notice to Giusto Manetti Battiloro SpA by registered letter with return receipt, fax, e-mail to the address: goldchef@manetti.it
If the right of withdrawal is exercised, Giusto Manetti Battiloro SpA will communicate to the Customer, at the e-mail address indicated in the order, the address where to send the products to be returned. The Customer must – at his or her own care and expense – return the products within 15 (fifteen) days of the communication sent by Giusto Manetti Battiloro SpA ensuring that the products are properly packaged.
In consideration of the nature of the products marketed by Giusto Manetti Battiloro SpA, it is recalled that the right of withdrawal is expressly excluded, pursuant to Art. 59 of the Consumer Code, for goods that are likely to deteriorate or expire rapidly and/or for sealed goods that do not lend themselves to be returned for hygienic reasons or related to health protection and have been opened after delivery. In consideration of the above, the right of withdrawal will be recognized only and exclusively in the event that the products is returned intact in their packaging without signs of opening.
Once the products are received, Giusto Manetti Battiloro SpA reserves the right to verify the integrity of the packaging as well as the correct storage of the products. Should anomalies be identified, the legitimacy of the withdrawal exercised may not be recognised. In the event of a legitimate withdrawal, within 14 days of receiving the goods, Giusto Manetti Battiloro SpA will return the amount of the product purchased to the Customer through the same payment method used when ordering.
